Returns, Exchanges & Money-Back Guarantee
Last Updated: 24 September 2026
Baghsheen follows a limited return and exchange process because our products may involve seeds, growing materials and food-related products.
Damaged Products
If your order arrives damaged, contact:
Please provide:
- Order number
- Name used for the order
- Clear photographs of the package
- Clear photographs of the damaged product
- Photographs of the shipping label
- Unboxing video, if available
After review, Baghsheen may provide an exchange where the damage is verified and the claim qualifies under this policy.
Exchanges
Exchanges are primarily available for products that arrive damaged.
Customers must contact us before sending any product back.
Do not return a product without receiving instructions from Baghsheen.
Money-Back Guarantee
Baghsheen may offer the following guarantees on eligible Daily Nutrition Kit products:
4-Week Supply
30-Day Money-Back Guarantee
12-Week Supply
90-Day Money-Back Guarantee
The guarantee applies only where it is expressly offered on the relevant product.
How to Claim
Email:
with:
- Order number
- Customer name
- Registered email address
- Reason for requesting the refund
- Relevant product information
Growing-Related Requests
If you are unable to successfully grow the product, our team will first help you troubleshoot the growing process.
Our team may guide you regarding:
- Sowing
- Watering
- Lighting
- Germination
- Growing conditions
- Harvesting
Customers are expected to follow the growing guidance provided.
If you remain dissatisfied after reasonable troubleshooting assistance, Baghsheen may process an eligible refund under the applicable guarantee.
Refund Timeline
Approved refunds are generally processed within 20–30 business days.
Refunds are made to the original payment method.
Shipping Costs
Customers are responsible for shipping costs associated with a return or refund request, including applicable costs for sending products back to Baghsheen.
This also applies to claims made under the 30-Day or 90-Day Money-Back Guarantee, except where applicable law requires otherwise.