Privacy Policy
Last Updated: 24 September 2026
This Privacy Policy explains how Baghsheen collects, uses, stores and handles personal information when you visit our website, place an order or communicate with us.
1. Who We Are
Baghsheen is a brand operated by Merch Mine Private Limited.
Registered/business address:
NIBM, Pune, Maharashtra, India – 411060
For B2B fresh microgreens, certain commercial operations are conducted under Aifconic Business & Marketing Private Limited.
For privacy-related questions, contact:
2. Information We Collect
Depending on how you interact with Baghsheen, we may collect:
Information you provide
This may include:
- Name
- Email address
- Mobile/phone number
- Billing address
- Shipping address
- Order information
- Product preferences
- Communications with customer support
- Information provided when requesting an exchange or refund
Payment information
Payments may be processed through third-party payment service providers.
Where payment processing is performed by a third party, payment information may be handled according to that provider's privacy and security practices.
Automatically collected information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Referring pages
- Approximate usage information
- Cookies and similar technologies
3. How We Use Information
We may use personal information to:
- Process and fulfil orders
- Deliver products
- Provide customer support
- Process refunds and exchanges
- Respond to enquiries
- Provide growing assistance
- Improve our website and products
- Detect and prevent fraud or misuse
- Maintain business and transaction records
- Send transactional communications
- Send marketing communications where permitted
- Conduct advertising and marketing activities
- Understand website usage and customer behaviour
- Comply with applicable legal requirements
4. Marketing Communications
If you provide appropriate consent or otherwise permit marketing communications under applicable law, Baghsheen may contact you through channels such as:
- SMS
- Other permitted communication channels
You may request to stop receiving promotional communications by using the available unsubscribe mechanism or contacting support@baghsheen.com.
Transactional and service-related communications may continue where necessary to fulfil an order or provide requested services.
5. Cookies
Baghsheen may use cookies and similar technologies to:
- Keep the website functioning
- Remember preferences
- Understand website traffic
- Measure marketing performance
- Improve user experience
- Support advertising and analytics
You may control certain cookies through your browser settings or available website cookie controls.
Disabling certain cookies may affect website functionality.
6. Sharing Information
We may share necessary information with service providers that help us operate our business, such as:
- Website/e-commerce service providers
- Payment processors
- Shipping and logistics providers
- Technology and hosting providers
- Customer support providers
- Analytics and advertising service providers
- Professional advisers
- Government or regulatory authorities where legally required
We only intend to share information to the extent reasonably necessary for the relevant purpose.
7. Data Security
We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorized access, misuse, alteration, disclosure or destruction.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, accounting, legal, regulatory and legitimate business requirements.
Different categories of information may be retained for different periods.
9. Your Privacy Rights
Subject to applicable law, you may have rights concerning your personal information, including rights to:
- Request information about processing
- Request correction of inaccurate information
- Request deletion where legally applicable
- Withdraw consent where processing is based on consent
- Raise a privacy-related concern or grievance
Requests may be sent to:
We may need to verify your identity before processing certain requests.
10. Children's Information
Baghsheen does not intentionally seek to collect personal information from children for purposes that are prohibited under applicable law.
Our products may be purchased by customers of any age; where a minor is making a purchase, the transaction should be undertaken with the involvement or permission of a parent or legal guardian where required by law.
11. Third-Party Websites
Our website may contain links or integrations to third-party websites and services.
Baghsheen is not responsible for the privacy practices of third-party websites. Customers should review the privacy policies of those third parties before providing information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes will be published on this page with an updated "Last Updated" date.
13. Contact
For privacy questions, requests or concerns:
Email: support@baghsheen.com
Merch Mine Private Limited NIBM, Pune, Maharashtra, India – 411060